Refund Policy

Effective Date: December 1, 2025

Our 30-Day Money-Back Guarantee:

We are confident in the quality and performance of AspireInteractiveZone screen recording software. To demonstrate this confidence and ensure your complete satisfaction, we offer a 30-day money-back guarantee for all direct purchases made through our official website. If you are not satisfied with our software for any reason, you may request a full refund within 30 days of your purchase.

1. Refund Eligibility Criteria

To qualify for a refund under our 30-day money-back guarantee, the following conditions must be met:

• Time Limit: Your refund request must be submitted within 30 calendar days from the date of your original purchase.
• Proof of Purchase: You must provide valid proof of purchase, such as your order number, transaction ID, or the email address used for the purchase.
• Direct Purchase: The software must have been purchased directly from the AspireInteractiveZone website (aspireinteractivezone.com).
• License Activation: Your license must be active and in good standing (not terminated for violation of our Terms and Conditions).
• Valid Reason: While we do not require extensive justification, we may ask for brief feedback to help us improve our product. Common reasons include software not meeting technical expectations, compatibility issues, or simply not being the right fit for your needs.

2. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• Expired Refund Window: Requests made more than 30 days after the purchase date.
• Third-Party Purchases: Software licenses purchased through unauthorized resellers, app stores (like the Microsoft Store or Mac App Store), or other third-party vendors. Refunds for these purchases must be requested through the respective platform according to their policies.
• Enterprise & Custom Plans: Custom enterprise agreements, volume licenses, or white-label solutions negotiated under separate contracts, which are subject to the refund terms specified in those individual agreements.
• Subscription Renewals: Fees for automatic subscription renewals that occur after the initial 30-day period for a new purchase.
• Suspected Fraud or Abuse: Purchases identified as fraudulent, made with stolen payment methods, or where there is evidence of policy abuse (e.g., purchasing, downloading content, requesting a refund, and repurchasing).
• Violation of Terms: If your license was terminated due to a violation of our Terms and Conditions (e.g., using the software for illegal activities, piracy, or attempting to circumvent license restrictions).

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Our Support Team: Send an email to [email protected] from the email address associated with your purchase.
2. Include Required Information: In your email, please provide:
   • Your full name
   • Order number or transaction ID
   • The email address used for the purchase
   • Brief reason for the refund request (optional but appreciated)
3. Deactivate Software (After Approval): Upon refund approval, you will receive instructions and must uninstall the AspireInteractiveZone software and cease all use of it.

4. Refund Processing

• Review Period: We will acknowledge your request within 24 business hours and typically complete our review within 2-3 business days.
• Approval & Processing: Once approved, we will initiate the refund to your original payment method.
• Processing Time: The time for the refund to appear in your account depends on your financial institution:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days
• Notification: You will receive an email confirmation once the refund has been processed by our system.

5. What Happens After a Refund

Upon successful refund processing:

• Your software license will be permanently deactivated.
• You will lose access to all premium features and cloud services associated with the refunded license.
• You are required to uninstall the AspireInteractiveZone software from all your devices.
• You may continue to use the free trial version if available, but any exported settings or profiles from the paid version may no longer function.

6. Partial Refunds and Special Circumstances

• Bundles and Upgrades: If you purchased a software bundle or upgraded from a previous version, the refund will be for the total amount paid for the new purchase. You may revert to your previous license if applicable.
• Technical Issues: Before requesting a refund for technical reasons, we strongly encourage you to contact our technical support team. Many issues can be resolved promptly, allowing you to enjoy the software as intended.
• Duplicate Purchases: In cases of accidental duplicate purchases, we will gladly refund the duplicate charge upon verification.

7. Contact Information for Refunds

For all refund-related inquiries and requests:

Email: [email protected]
Subject Line: "Refund Request - [Your Order Number]"
Response Time: We strive to respond to all refund inquiries within 24 business hours.

Note: This refund policy is subject to change. The policy in effect at the time of your purchase will govern your eligibility for a refund. Please refer to our website for the most current policy.